This place has my business for life! Robert definitely went the extra mile on my order. Emails were responded to right now, no waiting or guessing if or when someone would get back to you. And to top it off, I didn't know he was the owner until the end of our conversation. I definitely appreciate the personal approach. I have to say, even if the towels aren't what I was hoping for, I trust he would find a way to make it right, just by the way he handled my first order. Professional. He made it work. Thank you Robert!